Security
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Security Contacts
600 California Street has 24/7 Security on-site, provided by PalAmerican. In addition to security officers, 600 California Street has a full-time Security Supervisor Monday through Friday from 7:00 a.m. to 3:00 p.m. The guards are responsible for monitoring the Fire Life Safety Systems, traffic in the lobby, and loading dock. In addition, they routinely patrol the interior and exterior of 600 California. Our security guards enforce building regulations, maintain order, and stay alert for any unusual activity within the building.
Security can be reached during business hours and non-business hours at:
Security can be reached during business hours and non-business hours at:
Building Access
NORMAL BUILDING HOURS
600 California Street is open Monday through Friday from 6:00 a.m. to 6:30 p.m. (excluding holidays). During this period, elevator access to tenant floors remains unlocked for convenient access. Outside of normal building hours, elevator access cards are required to gain access to tenant floors.
To request/make changes to an elevator access card, please reach out to Sally Chen at Sally.Chen@jll.com. Please note that access cards are programmed during the following hours: Monday, Wednesday, & Friday from 2:00 pm – 3:00 pm PST.
ACCESS TO SECURE AREAS
Please notify the Management Office in advance if anyone will need access to secure areas such as telephone or electrical closets. Prior to accessing any telecom closets, tenants or vendors will need to contact IMG Technologies at (630) 737-9800. A confirmation of work will be emailed to the Management Office before access is granted. IMG Technologies is the only agent authorized to access the telephone closets. Vendors requesting access to other secure locations are to notify the Management Office or Security when on-site. The Engineering Staff will provide access to secure areas.
AFTER HOURS ACCESS
Access to 600 California Street is restricted to authorized individuals during the hours of 6:30 p.m. to 6:00 a.m., Monday through Friday and on weekends.
AFTER HOURS - TENANT ACCESS
Outside of normal business hours, access to the passenger elevators is controlled by a security card system. All building occupants will be expected to utilize their elevator access cards for after-hours access to their authorized locations.
Persons wishing to access 600 California Street without an elevator access card during non-business hours must be listed on the after-hours access list. It is within the discretion of each tenant to determine which persons should be allowed access into their suite after normal business hours. Each tenant must provide the Management Office with an updated access list.
Tenants should also carry the appropriate key to their suite. Security will not provide suite access outside of normal business hours.
AFTER HOURS - VENDORS AND CONTRACTORS
Vendors coming in after-hours or on the weekends are required to check-in at the Main Lobby Security Console during non-business hours.
Additionally, tenants must notify the Management Office at least 24-hours in advance. When notifying the Management Office please include:
600 California Street is open Monday through Friday from 6:00 a.m. to 6:30 p.m. (excluding holidays). During this period, elevator access to tenant floors remains unlocked for convenient access. Outside of normal building hours, elevator access cards are required to gain access to tenant floors.
To request/make changes to an elevator access card, please reach out to Sally Chen at Sally.Chen@jll.com. Please note that access cards are programmed during the following hours: Monday, Wednesday, & Friday from 2:00 pm – 3:00 pm PST.
ACCESS TO SECURE AREAS
Please notify the Management Office in advance if anyone will need access to secure areas such as telephone or electrical closets. Prior to accessing any telecom closets, tenants or vendors will need to contact IMG Technologies at (630) 737-9800. A confirmation of work will be emailed to the Management Office before access is granted. IMG Technologies is the only agent authorized to access the telephone closets. Vendors requesting access to other secure locations are to notify the Management Office or Security when on-site. The Engineering Staff will provide access to secure areas.
AFTER HOURS ACCESS
Access to 600 California Street is restricted to authorized individuals during the hours of 6:30 p.m. to 6:00 a.m., Monday through Friday and on weekends.
AFTER HOURS - TENANT ACCESS
Outside of normal business hours, access to the passenger elevators is controlled by a security card system. All building occupants will be expected to utilize their elevator access cards for after-hours access to their authorized locations.
Persons wishing to access 600 California Street without an elevator access card during non-business hours must be listed on the after-hours access list. It is within the discretion of each tenant to determine which persons should be allowed access into their suite after normal business hours. Each tenant must provide the Management Office with an updated access list.
Tenants should also carry the appropriate key to their suite. Security will not provide suite access outside of normal business hours.
AFTER HOURS - VENDORS AND CONTRACTORS
Vendors coming in after-hours or on the weekends are required to check-in at the Main Lobby Security Console during non-business hours.
Additionally, tenants must notify the Management Office at least 24-hours in advance. When notifying the Management Office please include:
- Name of the company
- Date(s) they will be on-site
- Location needing access to
- Approximate time of arrival
- Brief description of the service provided by the vendor
Each vendor will need to have some form of identification to present to the guard on duty. The vendor will also need to provide a valid Certificate of Insurance to the Management Office prior to coming on-site.
*Please note that the guard does not have the authority to let vendors or contractors into tenant spaces.*
AFTER HOURS - VISITORS
Visitors who require after-hours access must check in with the security officer on duty at the Security Desk located in the main lobby. If the visitor(s) is accompanied by a tenant of 600 California, the tenant must present his/her valid elevator access card. If an unaccompanied individual requests admittance to the Building, the security attendant on duty will telephone the tenant’s office for approval. Upon confirmation from the tenant, visitors will be allowed access to the elevators.
AFTER HOURS - VISITORS
Visitors who require after-hours access must check in with the security officer on duty at the Security Desk located in the main lobby. If the visitor(s) is accompanied by a tenant of 600 California, the tenant must present his/her valid elevator access card. If an unaccompanied individual requests admittance to the Building, the security attendant on duty will telephone the tenant’s office for approval. Upon confirmation from the tenant, visitors will be allowed access to the elevators.
General Office Security
600 California Street provides Security service 24-hours a day, seven days a week. The security console is located in the Main Lobby. Security Officers are present to assist visitors, monitor access, and prevent solicitors from entering the building. You may telephone the security console or the Management Office at (415) 391-3471 to provide a radio dispatch during office hours.
CONTACT SECURITY AND/OR THE MANAGEMENT OFFICE IF:
CONTACT SECURITY AND/OR THE MANAGEMENT OFFICE IF:
- An emergency occurs. If the emergency is medical in nature start by dialing 911, then notify the security console or the Management Office. The Security Officers can assist medical technicians with parking, dedicated elevator service, and directions to expedite the process.
- You observe unusual activity or suspicious people around your suite.
- A solicitor enters your suite and tries to sell something.
- Notify us of any crimes committed, after you notify the Police Department.
SECURITY CHECK-LIST
The following checklist contains general office security suggestions. The checklist may be used as an aid in establishing whether your internal security procedures are adequate.
The following checklist contains general office security suggestions. The checklist may be used as an aid in establishing whether your internal security procedures are adequate.
- Limit the number of keys issued to your office. Only those people requiring after-hours access should be provided with a key.
- Keep complete, up-to-date records of the disposition of all office keys.
- Establish uniform procedures for collecting keys, company I.D. cards, and/or building passes from terminated employees.
- Establish a rule that keys must not be left on unattended desks or cabinets.
- Require that filing cabinet keys be removed from locks and placed in a secure location after opening of cabinets in the morning.
- A responsible person should be in charge of issuing all keys. (Only Tenant Administrators are authorized to request additional keys.) This prevents unauthorized personnel from reporting a lost key and receiving a replacement.
- Store keys systematically in a secured wall cabinet of either your own design or one that conforms to a commercial key control system.
- Keep a record showing the date/time of issuance and return of every key, including the name of the person.
- Shred all confidential papers before discarding.
- Insist on identification from vendors and contractors who come to work in your office.
- When working alone in the office at night, lock the front door to prevent anyone else from entering (excluding janitorial personnel).
- Keep the police, fire department, and Building Security telephone numbers posted and handy.
- Double-check to see that all doors are securely locked before you leave.
- For those offices that are equipped with an alarm system or protected by a security alarm service, make sure the alarm equipment is properly set each night.
ALARM SYSTEMS
If you are considering the installation of an alarm system for your suite, please contact the Management Office. All systems must be fully compatible with 600 California Street systems and designs must be submitted to the Management Office for review and approval prior to any installation. Special arrangements regarding janitorial and emergency access will be required.
CONTACT INFORMATION
Every tenant must provide the Management Office with a written list of persons that should be contacted in the event of an after-hours emergency situation. These people should be listed in the order in which they will be contacted. Always keep your tenant after-hours emergency contact list and after-hours employee access list up to date with the Management Office.
If you are considering the installation of an alarm system for your suite, please contact the Management Office. All systems must be fully compatible with 600 California Street systems and designs must be submitted to the Management Office for review and approval prior to any installation. Special arrangements regarding janitorial and emergency access will be required.
CONTACT INFORMATION
Every tenant must provide the Management Office with a written list of persons that should be contacted in the event of an after-hours emergency situation. These people should be listed in the order in which they will be contacted. Always keep your tenant after-hours emergency contact list and after-hours employee access list up to date with the Management Office.
Key & Lock Policy
OFFICE KEYS & LOCKS
All keys in the Building are included in a Building Master Key System. This key system is necessary so that the building staff has access to all areas in the event of an emergency. For this reason, we require that tenants do not alter existing locks or affix additional locks on doors within your suite. Tenants are not permitted to purchase duplicate keys from any source other than the Management Office. Duplicate door key, installation of replacement, or additional lock mechanisms and key cylinders are available upon Tenant’s written request, through the Management Office or Building Engines.
All keys must be returned to the Management Office upon move-out.
TENANT ACCESS CARDS
To request security access cards, please contact the Management Office. A card will be assigned and activated for your specific floor(s). Lost or stolen access cards should be reported immediately to the Management Office.
When an employee is terminated from the tenant’s employment, his/her access card should be collected and deactivated. It is the tenant’s responsibility to collect the keys and cards of all terminated employees in order to maintain the security of the suite. If replacement locks are needed because keys have not been collected from the individual(s) who have left the tenant’s company, the tenant will be charged for this service.
Please note that freight elevator access cards are programmed and controlled by the Management Office. One freight elevator card will be issued for each floor of occupancy.
All keys in the Building are included in a Building Master Key System. This key system is necessary so that the building staff has access to all areas in the event of an emergency. For this reason, we require that tenants do not alter existing locks or affix additional locks on doors within your suite. Tenants are not permitted to purchase duplicate keys from any source other than the Management Office. Duplicate door key, installation of replacement, or additional lock mechanisms and key cylinders are available upon Tenant’s written request, through the Management Office or Building Engines.
All keys must be returned to the Management Office upon move-out.
TENANT ACCESS CARDS
To request security access cards, please contact the Management Office. A card will be assigned and activated for your specific floor(s). Lost or stolen access cards should be reported immediately to the Management Office.
When an employee is terminated from the tenant’s employment, his/her access card should be collected and deactivated. It is the tenant’s responsibility to collect the keys and cards of all terminated employees in order to maintain the security of the suite. If replacement locks are needed because keys have not been collected from the individual(s) who have left the tenant’s company, the tenant will be charged for this service.
Please note that freight elevator access cards are programmed and controlled by the Management Office. One freight elevator card will be issued for each floor of occupancy.
Lost & Found
Any lost item(s) should be turned in to the Management Office, Suite 510, or the Security Desk in the main lobby. Please contact the Management Office at (415) 391-3471 to claim items that have been lost or found in the building. A full description of the item must be provided in order to claim.
Solicitation
No one likes to be hassled by people seeking donations, passing out handbills, or conducting surveys. Therefore, under no circumstance is 600 California Street’s property (interior and exterior) to be used for the purpose of soliciting business, donations, recruitment, petition signing, etc. This pertains to office tenants and their employees. No handbills may be distributed inside or outside the 600 California Street premises. All violators should be reported to the Management Office immediately.